Your service department, on one screen.
DealerPulse Service is software for an RV dealership's service department. It's built on your DMS's work orders, and adds customer texting, a status page for customers and warranty claim tracking. It's in a pilot with one RV dealership today.
DealerPulse Service.
For service advisors, service managers and warranty administrators.
Today, at a glance
Open work orders, alerts and counts for the day on one screen.
Work orders from your DMS
Every open work order from your DMS, in stages you set, with filters and the details one click away.
Customer texting
An inbox for service conversations, a waiting list, a customer list with priority customers flagged, and message templates.
A status page for customers
Send a customer a private link. They see where their unit is, approve or decline an estimate, ask for an update or reply. Photos show only when your team shares them.
Texts when the status changes
Choose a status and DealerPulse texts the customer when a work order reaches it, either on its own or as a ready-made text an advisor checks first. Off until you turn it on.
Alerts that keep work moving
Rules like “in one status for more than three days” alert the advisor, who can open, handle or snooze each one.
Warranty claims
Track every claim by manufacturer, with the claim's details and its write-up in one place.
Set up your way
Your own status codes and stages, and access by role, including a warranty role.
Before it's on sale.
A DMS connection
DealerPulse Service reads your work orders from your DMS, so it needs a connection to it. Ask us whether your DMS is supported.
Texting registration
Texting customers needs registered business texting, which carriers take about 13–20 business days to approve. How registration works.
Works with the rest of DealerPulse
For texting the whole service team from one inbox today, see DealerPulse Engage.
DealerPulse Service, answered.
Can we buy DealerPulse Service today?
Not yet. It's in a pilot with one RV dealership. Ask us about it and we'll tell you when it can work for your store.
Which DMS does DealerPulse Service work with?
It needs a connection to your DMS to read your work orders. Ask us whether yours is supported.
How is DealerPulse Service different from DealerPulse Engage?
DealerPulse Engage is customer messaging for service, parts and reception, on sale today. DealerPulse Service adds the service department's work: work orders from your DMS, a customer status page and warranty claims.