Who these terms are between
These terms are between Useful Technologies, LLC, an Alabama limited liability company doing business as DealerPulse ("DealerPulse", "we", "us"), and the dealership that subscribes to DealerPulse ("the dealership", "you"). By signing an order, paying an invoice or using DealerPulse, the dealership agrees to these terms and to our Privacy Policy. If an order we both sign says something different, the order wins for that point.
What you get
- The hosted service. A subscription is access to the hosted DealerPulse service, which we run and maintain. Your package (Pulse, Pulse Pro or Pulse Max) and number of locations are set out in your order or first invoice; what each package includes is on our Pricing page.
- iPhone apps. The DealerPulse iPhone apps are provided free, as companion apps to the hosted service. Features in them work only where your package includes them.
- Setup, implementation and training. These are separate services from the subscription and are billed separately.
Fees and billing
- Each package is billed per location, per month, in advance, in US dollars. Your prices are the ones in your order or first invoice.
- A one-time Setup & Implementation fee appears as its own line on your first invoice.
- Payment is taken automatically each month by ACH from your bank account, or by card. Where we agree it in advance, we can instead email an invoice with a due date. Payments are processed by Stripe.
- Taxes are added where they apply. We give at least 30 days' notice by email before your monthly price changes.
- If an amount is still unpaid 30 days after it was due, we may suspend access after giving you notice, until it is paid.
Cancelling and refunds
- Month to month. Your subscription renews each month until it is cancelled, unless your order says otherwise.
- How to cancel. Email support@usefultechnologiesllc.com at least 30 days before your next billing date. Service continues to the end of the month you have paid for, and you are not billed again.
- Refunds. Monthly fees already paid are not refunded, including for part of a month. The Setup & Implementation fee is not refundable once setup work has started. If we bill you in error, we refund the mistake.
Your data
The dealership owns the information it puts into DealerPulse. We use it only to provide and support DealerPulse, as described in our Privacy Policy, and we do not sell it. If you ask within 30 days after your subscription ends, we will give you a copy of your customer records; after that we delete them, except records the law requires us to keep.
Using DealerPulse
The dealership is responsible for its users and for following the laws that apply to how it contacts customers, including getting consent before texting, honoring opt-outs and following call recording laws. Don't use DealerPulse to send spam or unlawful content, or try to access accounts or data that aren't yours. We may suspend an account that is misused, and will tell you first where we can.
Disclaimers and limits on liability
DealerPulse is provided "as is". We work to keep it running, but we don't promise it will be uninterrupted or error-free, or produce a particular sales result. To the extent the law allows, neither side is liable for lost profits or indirect damages, and our total liability is limited to the fees the dealership paid us in the 12 months before the claim.
Changes to these terms
We will post changes on this page and update the date at the top. For a significant change, we will email subscribing dealerships at least 30 days before it takes effect.
Governing law
These terms are governed by the laws of the State of Alabama. Any dispute will be handled in the state and federal courts located in Madison County, Alabama.
Contact us
Useful Technologies, LLC, doing business as DealerPulse
600 Boulevard South SW, Suite 104
Huntsville, AL 35802
Support, billing and cancelling: support@usefultechnologiesllc.com
Privacy, data deletion and security: privacy@usefultechnologiesllc.com
Legal notices: legal@usefultechnologiesllc.com