One package. Every department.
DealerPulse Engage comes as one package for your service, parts and reception teams, priced per location, with a multi-rooftop discount for dealer groups.
DealerPulse Engage
Everything your service, parts and reception teams need to answer customers.
Priced per location. Multi-rooftop discount for dealer groups.
- A department inbox for each store's teams
- Registered business texting from your store's line
- Microsoft 365 email and website chat
- Review requests by text or email
- Response-time reports for managers
- The web app and the DealerPulse Engage iPhone app
Everything in DealerPulse Engage.
The department inbox
- An inbox for each team at each store, such as service and parts
- Website chats and first texts sorted to the right department
- Claim, assign, snooze, close and reopen conversations
- Internal notes and labels
- Views for Mine, My department, Unassigned and Closed
Every channel
- Two-way texting from your store's registered business line
- Scheduled messages
- Email replies from each person's own Microsoft 365 mailbox
- Website chat, with service and parts questions sent to that department
- One conversation per customer, shared with DealerPulse CRM
Reviews
- Review requests by text or email, with your store's review link
- A request message you can edit
- An automatic request the morning after delivery, approved by a person (optional)
- Requests sent, clicked and skipped
For managers
- Reply-time targets for each department
- Response-time reports by channel and by store
- Team chat, availability, shift hours and time off
Engage pricing, answered.
How is DealerPulse Engage priced?
Per location, and dealer groups with more than one rooftop get a multi-rooftop discount. Ask us for pricing for your stores.
Is there more than one Engage package?
Not today. DealerPulse Engage is one package, and every store on it gets everything on this page.
Do we need DealerPulse CRM too?
No. Engage works on its own. With both, sales and service share one conversation with each customer.
How long until we can text customers?
Carriers take about 13–20 business days to approve a dealership's business texting, so registration starts the day you sign up.